ha ha... my "local shop" well that's a fun story. here in jamestown there's a sportsnman's store locally owned and operated. it's funny how them and i work, at first i didnt even get the ussual how ya doing, eventually i had to make him come out form behind the counter for service. now i will admit they are for the most part a gun shop, though they are an orvis dealer and have a decent supply of tying materials, some what i guess.
when i broke my first fly rod, i went to them and he sold me a 8/9 ugly stick. took it out fished it for maybe a half hr, drove directily back and asked if i could return it and have store credit toward a clearwater combo. and the answer was it's used, and no returns. i was p*ssed, and it was a good month until i went back in out of need and he was far more freindly this time, still not great service but i think he realized he really set me off. and now i can go in and talk to him but i'm still pretty jadded by that and the aspect that he's too cheap to throw out over 2 years expired leaders and tippet and bring in some fresh stuff...
i expect bad service from big box stores, not from a local business. it sucks.