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Re: Not going there again

Joined:
2006/12/13 9:28
From Other side of the tracks
Posts: 17596
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Quote:

PennypackFlyer wrote:


I can't understand why someone has to quote someones post when they are directly following?



Nobody ever "HAS TO" use quotes, but I don't know why it would bother anyone when they do. I can think of a few reasons why one might use quotes in this scenario.

1. Sometimes by the time you hit submit, someone else has responded so without the quote, it looks like you are responding to the latest Once you submit, it is a pain in the ass to go back and add the quote using the edit feature to clarify who you are addressing.

2. Maybe you are only commenting on one point (not quoting the whole thing).

C. I have had times where I have responded to a message only to find that the original message had been edited sometime between the time I started typing and actually hit submit.


Posted on: 2013/5/23 14:46
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Re: Not going there again

Joined:
2006/9/16 23:22
Posts: 560
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I would use quotes, but can't figure out how to do it.........

Posted on: 2013/5/23 17:47


Re: Not going there again

Joined:
2012/8/20 23:10
From Southwestern NY
Posts: 453
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ha ha... my "local shop" well that's a fun story. here in jamestown there's a sportsnman's store locally owned and operated. it's funny how them and i work, at first i didnt even get the ussual how ya doing, eventually i had to make him come out form behind the counter for service. now i will admit they are for the most part a gun shop, though they are an orvis dealer and have a decent supply of tying materials, some what i guess.

when i broke my first fly rod, i went to them and he sold me a 8/9 ugly stick. took it out fished it for maybe a half hr, drove directily back and asked if i could return it and have store credit toward a clearwater combo. and the answer was it's used, and no returns. i was p*ssed, and it was a good month until i went back in out of need and he was far more freindly this time, still not great service but i think he realized he really set me off. and now i can go in and talk to him but i'm still pretty jadded by that and the aspect that he's too cheap to throw out over 2 years expired leaders and tippet and bring in some fresh stuff...

i expect bad service from big box stores, not from a local business. it sucks.

Posted on: 2013/5/23 18:30


Re: Not going there again

Joined:
2011/8/7 22:39
From glen rock, pa
Posts: 130
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I think it was the fact we were not outfitted in orvis shirts apparently the "trout bum" fly fishermen were not welcomed there haha either way poor experience and ill just go else were especially when I can get the same flies tied by the same person that they had there for half the price! Oh well fishing was still good and love the Delaware river

Posted on: 2013/5/23 19:00
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"There he stands, draped in more equipment than a lineman, trying to outwit an organism with a brain no bigger than a breadcrumb, and getting licked in the process."
~by Paul O'Neil, 1965~


Re: Not going there again

Joined:
2013/3/7 9:02
From Boilingsprings
Posts: 105
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I just got back from the Big D and had the same situation with the same shop. It is not good for a employee to have a attitude like that. There are plenty of places that will take my money and I will do so accordingly. I am sure the owner already knows and if not will after these posts.

Posted on: 2013/5/26 7:31


Re: Not going there again

Joined:
2012/1/13 15:28
From Ferguson Twp.
Posts: 2143
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One of the local fly shops had a guy working there that you never knew what kind of mood he was going to be in. One time it was like he was your best friend and the next time he acted like you spit in his soup. But he's gone now and I don't hear the negative comments about this anymore.

Posted on: 2013/5/26 7:40
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There is a need to fish, to be in the water. It soothes the soul...


Re: Not going there again

Joined:
2009/4/1 21:52
From Johnstown, PA
Posts: 4458
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Can't remember his name but the fe3llow who ran and owned i assume "COLD SPRING ANGLERS" in CARLISLE was one of the gruffest old goats i ever met who was tryingto make a living running a fly shop where i think you have to be at least somewhat pleasant.

Posted on: 2013/5/28 6:55


Re: Not going there again

Joined:
2009/7/29 10:25
Posts: 1689
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since we are on the subject of fly shops and service, I just bought a set of wading boots at orvis plymouth meeting mall. yeah, they sell alot of clothes (and they wouldnt be there if they didnt), but I have had help from people who are in to fishing. I wanted new boots fast since I had been getting blisters, and they had a few good boot models, with each model in stock in several sizes. I got to try the boots on with the waders Ill use them with, and the guy from the store was very helpful and patient as I tried several boots on. new boots are good and no blisters so far.

if I had ordered online without trying things on, the fit would not be nearly as good and it would have just made for delays and returns ....

I have had some less than great experiences at other shops here and there, but consider myself lucky to have access to the sporting gentleman in media, orvis plymouth meeting, and the evening hatch up by blakeslee,,,

fly shop guys can be like the record shop guys in the movie High Fidelity, the line between colorful and cranky can be a thin one....

http://www.youtube.com/watch?v=0eBh6xipKYk

Posted on: 2013/5/28 7:45

Edited by k-bob on 2013/5/28 8:00:53
Edited by k-bob on 2013/5/28 8:01:38
Edited by k-bob on 2013/5/28 8:03:41
Edited by k-bob on 2013/5/28 8:04:30
Edited by k-bob on 2013/5/28 8:10:21


Re: Not going there again

Joined:
2011/4/12 18:08
From westchester ny
Posts: 2
Offline
The owner of that shop is a decent guy. I think the problem is the young guy he has working/ guiding for him.

Posted on: 2013/5/29 21:29


Re: Not going there again

Joined:
2006/9/18 8:28
From Attitudinally, one mile south of Lake LeBoeuf
Posts: 810
Offline
It might be just be me, but I tend to think that difficult or occasionally moody or mercurial employees in independent fly shops are a part of the overall charm of the places. Up to a certain point, anyway. I generally don't hold them to the same customer service standards or expectations as I would a sales guy at Macy's or the local Ford dealer. Most of them don't have extensive retail training in the care and feeding of the (often) difficult, moody and mercurial public.

If it gets bad enough, I vote with my feet and go elsewhere...

To the fellow from Jamestown: My Grandparents lived there and we made the trip from southern Erie County up to see them about once every other month. Its too bad my Mom isn't around any more. She was a real spitfire and probably could have ironed out your fly shop guy in short order.

She got caught in a speed trap in Busti doing 42 in a 35 mph zone. She got so PO'd that she ran over the cop's foot as she put the car in gear to go once the business was finished. Just his toes though. Cracked him up and he rescinded the ticket wrote her a warning instead. We could see him laughing for as long as he stayed in view as we drove away. This was a long time ago. Johnson or maybe it was Grant was President...

Posted on: 2013/6/1 9:22


Re: Not going there again
Moderator
Joined:
2006/9/9 17:32
From Gettysburg
Posts: 8668
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Quote:

RLeeP wrote:
It might be just be me, but I tend to think that difficult or occasionally moody or mercurial employees in independent fly shops are a part of the overall charm of the places. Up to a certain point, anyway. I generally don't hold them to the same customer service standards or expectations as I would a sales guy at Macy's or the local Ford dealer. Most of them don't have extensive retail training in the care and feeding of the (often) difficult, moody and mercurial public.


Agree - well said and puts things in perspective.
Many fly shops are staffed with folks who know a heckuva lot about FFing and local waters and, if you take the time to befriend them, will teach you a lot of valuable stuff. At least this has been my experience with some - certainly not all - fly shops.
With this said, of course, there's a point of diminishing returns with some employees where their eccentricities exceed their value with respect to the bottom line.

Posted on: 2013/6/1 9:49


Re: Not going there again
Moderator
Joined:
2006/9/11 8:26
From Chester County
Posts: 8612
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If the guy or gal behind the counter of any retail business can't deal with people, they have no business being there in the first place.

Posted on: 2013/6/2 6:03


Re: Not going there again

Joined:
2010/7/18 7:23
From Lansdale
Posts: 893
Offline
Afish is correct. When you're in sales, you have to be polite and helpful, regardless of your moods. It doesn't matter if you're face-to-face, over the phone, or internet chatting.

Posted on: 2013/6/2 6:26
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To err is human, to forgive depends on the error.



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