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Orvis is offering H-2 on closeout, buyer beware.

Joined:
3/6 16:25
From Mountville PA
Posts: 25
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I purchased an Orvis H-2 and had it break while casting within 15 minutes on the first outing. No problem I thought send it back and get it fixed.

Sent it back, got an email notice that the rod was not guaranteed because it was purchased on closeout and the fee to repair the rod was $175. I decided that was not acceptable and told them to keep the rod.

After researching I found out that the H-2s have a design flaw and lots of them are breaking like mine did. Time to get my money back.

Thankfully I paid with a credit card, so I gathered information (Orvis guarantee, breakage issues others have had) and filed a claim to have the charges reversed with my card company, if this did not work I’d bring them to small claims court and make it very public.

I informed Orvis of my actions and they agreed to rebate the rod for selling a defective product. I got my money and purchased an NRX, sad to say that a foreign owned company has far better customer service than a US one.

I don’t know if the design flaws inherent to the H-2s have been fixed on the h-3s, I’m not about to find out.

Mark C

Posted on: 11/8 8:09


Re: Orvis is offering H-2 on closeout, buyer beware.

Joined:
2007/5/29 14:32
From SE PA - Montgomery County
Posts: 156
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I have an H2 12wt. that was a recent upgrade for my Clearwater rod that broke on me 2 times!!

I have had no issues with the new H2 rod and use it quite often recently. I certainly hope that it has a warranty since I didn't get it as closeout, but rather an upgrade option from my broken Clearwater. rod I assume it does have the same 25 year warranty, but I guess they are changing their rules??


Posted on: 11/8 12:09


Re: Orvis is offering H-2 on closeout, buyer beware.

Joined:
2009/12/2 19:56
From SE Pa
Posts: 39
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Quote:
they agreed to rebate the rod for selling a defective product.

WoW ...... they actually admitted to you that they had sold you "a defective product" ? Was that verbally or in writing ?

Posted on: 11/8 16:23


Re: Orvis is offering H-2 on closeout, buyer beware.

Joined:
12/2 12:52
From Rahway
Posts: 36
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Should have bought a Sage X , if u wanted Made in USA

Posted on: 11/8 16:46


Re: Orvis is offering H-2 on closeout, buyer beware.

Joined:
2006/12/14 20:18
From Centre/Clinton County Howard/Beech Creek)
Posts: 35
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I sold my H2 and bought a Safe X. The Sage X better rod than the H2 in my opinion.

Posted on: 11/8 21:32
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Re: Orvis is offering H-2 on closeout, buyer beware.

Joined:
2011/9/14 16:38
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Mark- Can you PM me your repair # so that I can look into this issue?

Did you purchase the rod at an Orvis Retail store, orvis dealer or orvis.com?

Our fly rod warranty is here http://www.orvis.com/s/fly-rod-repair/2730

Was the rod a H2 One Piece or Outlet rod?


Posted on: 11/10 9:45


Re: Orvis is offering H-2 on closeout, buyer beware.

Joined:
2013/1/27 10:24
From Sweet Valley
Posts: 143
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Completely different experience with something similar with the Helios ZG. Orvis exchanged it even though it had been on closeout.

Might want to give them a call again.

Posted on: 11/10 12:48


Re: Orvis is offering H-2 on closeout, buyer beware.

Joined:
2010/2/13 7:55
From Murrysville, PA
Posts: 7
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Something sounds fishy (heyoooo). I've broken a few Orvis rods over the years and have never been asked to show proof of purchase. Something is weird there.... Was it a refurbished/outlet rod or something?

Posted on: 11/10 21:18


Re: Orvis is offering H-2 on closeout, buyer beware.

Joined:
2006/9/21 0:02
From Pittsburgh
Posts: 628
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I'm also surprised by this.
Orvis's customer service has always been outstanding in my experience. I've never had a problem getting something exchanged or a refund - with no hassle.

Posted on: 11/11 11:53


Re: Orvis is offering H-2 on closeout, buyer beware.

Joined:
2006/12/7 18:13
Posts: 223
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There also seems to be a lack of "research" information out there of H2 issues.

FWIW - In my experience the two best customer service companies out there are Orvis & L.L. Bean. I could write a book on the stuff Orvis has done for me over the years and to be honest, I'm far from their best customer.

Posted on: 11/11 13:23


Re: Orvis is offering H-2 on closeout, buyer beware.

Joined:
3/6 16:25
From Mountville PA
Posts: 25
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I purchased the rod at the Orvis store in Lancaster. In a way I'm glad it snapped after a few casts, love the NRX and have never had a problem with Loomis customer service. Fool me once.

Breakage problems:
https://www.theflyfishingforum.com/for ... 324568-helios-2-6-wt.html


Mark C

Posted on: 11/15 12:57


Re: Orvis is offering H-2 on closeout, buyer beware.
Moderator
Joined:
2006/9/11 8:26
From Chester County
Posts: 2104
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Quote:

MarkC wrote:
I purchased the rod at the Orvis store in Lancaster. In a way I'm glad it snapped after a few casts, love the NRX and have never had a problem with Loomis customer service. Fool me once.

Breakage problems:
https://www.theflyfishingforum.com/for ... 324568-helios-2-6-wt.html


Mark C


Sorry for the problem you've had with your Orvis H2 rod.

To clear things up, rods purchased at an outlet, the Lancaster outlet store in this case, are "Refurbished" rods and are not guaranteed. They are marked with an "R" on the handle of the rod.

While the first generation of Helios rods (H1) were more prone to breakage, the H2 line of Orvis rods first introduced in 2012 have been very durable. I own 4 H2 rods and have sold many to customers. I have never had an issue with any of my rods in the last five years or so of heavy fishing and my experience in the store has been that very few rods were brought back for repair since their introduction in 2012.

The next iteration of Helios rods, the H3 line is now in the process of replacing the H2. Orvis says they are stronger than the H2, so only time and a lot of fishing hours will tell.

BTW, the link is to a forum thread from 2013 from one guy that broke his rod. The guides mentioned in the post were commenting on their past experience with Orvis rods. Most of the following posts stated the rods did not have a breakage problem.

Anyway, Loomis also makes some fine rods. If you really like Loomis, stick with them.


Posted on: 11/15 13:45

Edited by afishinado on 2017/11/15 14:09:47


Re: Orvis is offering H-2 on closeout, buyer beware.

Joined:
3/6 16:25
From Mountville PA
Posts: 25
Offline
Just so I understand it: Orvis is blowing out H-2 rods all over the internet but if you by one at an Orvis store it has no guarantee.

I was truly shocked by the attitude Orvis had.

Mark C

Posted on: 11/15 17:34


Re: Orvis is offering H-2 on closeout, buyer beware.

Joined:
2015/6/1 16:22
From Burke VA
Posts: 1221
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If you don't mind me asking, what did you pay for the rod? I have more than a dozen orvis rods and love them. Sure I've broken some and had to send them back for repair but wouldnt say they are defective. Don't get me wrong I've had issues with orvis products but the customer service has been nothing short of fantastic when problems arise. If you're getting an $800 rod for $200-$300 I get why they would not warranty it. They are selling it at or below their cost. The rods that are on sale via the internet are discounted but not that heavily.

Posted on: 11/15 21:55


Re: Orvis is offering H-2 on closeout, buyer beware.
Moderator
Joined:
2006/9/11 8:26
From Chester County
Posts: 2104
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Quote:

MarkC wrote:
Just so I understand it: Orvis is blowing out H-2 rods all over the internet but if you by one at an Orvis store it has no guarantee.

I was truly shocked by the attitude Orvis had.

Mark C


Here is a list of Orvis outlet stores. They generally sell refurb rods at a deep discount, but without a warranty.

Rods sold at regular retail stores or on-line are at full price and have a warranty.




Posted on: Yesterday 6:55



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