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Best customer service EVER!

2006/9/16 23:22
Posts: 116
Last Monday, 4/9 I was steelhead fishing in NY and committed a rookie mistake and broke the tip off my Echo switch rod. On Wednesday 4/11 I sent my rod back to Rajeff along with $35 for warranty coverage in Washington State. Well, today 4/16 I received a new rod in the mail. So in less than a week this was taken care of. What great customer service from them, and I will most certainly buy my next rod from them.

Posted on: 2018/4/16 20:45

Re: Best customer service EVER!

2013/1/27 10:24
From Sweet Valley
Posts: 174
I did the same with an orvis rod and they overnighted me a new one so I could fish it the rest of steelhead trip.

Broke the same rod again and had it back in 1.5 weeks repaired just about a month ago.

We are lucky that many fly rod manufacturers have nice warranties.

Posted on: 2018/4/17 6:38

Re: Best customer service EVER!

2010/2/18 8:57
From SW PA
Posts: 256
Biggie, I concur. I recently sent back an Airflo line I was dissatisfied with. ( Also Rajeff Sports) They had a new line back to me in less than a week. Good stuff.

Posted on: 2018/4/17 11:51
Hatches come and go of their own accord, but work will wait for you to get back.

Re: Best customer service EVER!

2013/8/23 18:45
From sometimes here, sometimes there
Posts: 12
Agree with the first and second post....I break lots of gear and Echo and Orvis have been fantastic and reasonable with their service. Can't say as much for some of the other popular companies....

Posted on: 2018/4/17 15:36

Re: Best customer service EVER!

2013/4/23 19:39
Posts: 277
I shut the tip of a st Croix imperial in the car door. Called them up to get a new one and was told it would be a month and a half. I was not as happy as the echo customers in this thread seem to be.

Posted on: 2018/4/17 17:57

Re: Best customer service EVER!

2016/10/19 18:43
From Beaver Falls. PA.
Posts: 332
Broke many tips and one rod right in front of the grip......All Winston's and all taken care of in a reasonable amount of time !!!!!!!!!

Posted on: 2018/4/17 18:31

Re: Best customer service EVER!

2009/8/12 5:55
From Lititz, PA
Posts: 403
I just spent a lot of money on a new Orvis Helios 3/Mirage fly reel/Hydros fly line.

While ordering my new Christmas present to me, I could instantly tell that the person I was talking to knew nothing about fly fishing. He was probably an Orvis clothing salesman.

I have spent years in sales and know that when the customer knows more about the product, it is always best to say; "I don't know, but I will find out for you."

Never bull$h!t an informed potential customer. They will see right through it and purchase what they want from some one else.

Orvis got some one on the phone who could answer my questions, and got the sale. I have been very loyal to Orvis because of their Customer Service.

Posted on: 12/14 19:28

Re: Best customer service EVER!

2014/5/7 14:23
From Pittsburgh/Brookville
Posts: 114
I wish rod companies would make the no fault warranty and add on cost to the rod that you can opt out of. So a rod that cost $900 with the lifetime me no fault warranty would cost something like $650 without warranty

Posted on: 12/14 19:51

Re: Best customer service EVER!

2007/6/9 10:11
Posts: 144
I’m 71 and broke one rod. My fault. I fish an NRX, My wife insisted when I retired. I wonder what I paid extra for that little card to get a replacement I’ll never need. I’d opt out. I’m just not that careless.

Posted on: 1/8 14:27

Re: Best customer service EVER!

2013/12/7 0:10
From SE Pa
Posts: 697
I won't spend more the a couple hundred on a rod. If I break it I'll go get another. I don't recall ever breaking a rod but I must have broke one at some point in my life. I pretty much have every rod that I've ever bought in my entire life including a rod i bought with my very first paycheck when I was 15. I have given some awayover the years and I accidentally thrown two rods over the side of my boat over the years. Actually one fell over and the other was thrown after hitting the seat back during a cast involving an exceptionally high degree of difficulty.

Posted on: 1/8 19:32

Re: Best customer service EVER!

2013/8/5 23:08
From Lancaster
Posts: 350
I just broke the tip off my Greys gr70 streamflex. The only place you can buy these rods now is in the UK as the U.S. line has been eliminated. I contacted greys who referred me to a Fenwick rep.

I was disappointed to hear that they could not service greys rods outside of the US any longer but they did offer me a Fenwick world class rod for no extra charge. It will certainly be an upgrade on the gr70 as it fishes no where near the older streamflex model.

Posted on: 1/18 10:44

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